ONLINE PURCHASE
You can order the product of your choice through the shopping cart, by contacting us via e-mail, phone, messengers or Instagram.
care@serenity-wear.com
+380631692217 whatsapp/viber/telegram/call
https://www.instagram.com/serenity.wear/
PAYMENT
You can pay for the order in the following ways:
– to a PrivatBank card (the transfer can be made at any Privatbank branch, terminal or through Privat24).
– by Visa or MasterCard (LiqPay, WayForPay)
– in cash to the courier (in Ukraine).
– cash on delivery at the Nova Poshta branch (in Ukraine);
– using the Western Union service (including via the Internet, if this method is available in the country of payment).
SHIPPING
We aim to dispatch all orders as soon as possible upon receiving an order. Orders are usually dispatched within one to three working days of order confirmation, however please note that as almost all items are made to order, it may take longer during busy periods and holidays. If you need your order urgently, please contact us via care@serenity-wear.com.
Orders across Ukraine can be sent:
– by Nova Poshta to a branch convenient for you;
– by courier to the address specified by you.
International shipping is available worldwide. Standard delivery of shipments takes 10-30 working days, depending on the destination. Express delivery usually takes 1-7 business days. The cost of international express delivery is calculated for each order separately.
All international orders are originally shipped from Ukraine with DHL Express, Nova Poshta Global or National Post (Ukrposhta).
SHIPPING TO THE USA, CANADA and GERMANY
We carefully make and pack all orders in our studio in Kyiv, Ukraine. Then we gather all packed orders into one consolidated shipment and send it to our shipping partner’s office (located in Pennsylvania, USA) via DHL, who delivers shipments there within 4-7 working days and almost without delays. As soon as the office receives the consolidated packages, they divide this consolidated shipment and immediately send them to the USPS. Delivery in the USA takes from 1 to 3 days usually, thereby ensuring quick delivery to you. It helps us to deliver orders faster than through national post services.
Delivery to Canada and Germany is also carried out through the office in the USA and takes normally about 10-14 business days.
You will receive a tracking number as soon as your parcel has shipped.
We offer free standard shipping for all orders over 1000 uah.
We expect that the recipient will receive the order within the relevant estimated delivery time from the order being dispatched. However, this is for indication purposes only, and we are not responsible for delays caused by elements beyond our reasonable control, including but not limited to delays caused by carriers and customs.
TAXES AND DUTIES
Please note that the price of the product does not include taxes and duties of your country of residence. This means that you may have to pay them when you receive your item. For up-to-date information on monthly limits, duty rates and customs clearance rules, please contact your country’s customs office.
If you would like to receive more information regarding your order, you can contact us via e-mail: care@serenity-wear.com